Privacy Policy

Hopo Live Streaming Platform Privacy Policy

Dear User,

Greetings!

Hopo Live (hereinafter referred to as "we") highly values the protection of your personal information. We are committed to safeguarding your personal information and privacy in accordance with the law and have established this "Privacy Policy" based on relevant legal regulations. Before using Hopo Live and its related services, we kindly remind you to read and understand this policy carefully to make an informed choice.

This Privacy Policy will help you understand the following:

• We will collect and use your information in accordance with this privacy policy, and we will not forcibly bundle the collection of personal information merely because you agree to this privacy policy.
• When you use or enable related features or services, we will collect and use relevant information to fulfill the necessary functions and services. Unless it is essential for the implementation of basic business functions or in compliance with legal requirements, you may refuse to provide it without affecting the use of other features or services. We will explain each necessary piece of information in the privacy policy.
• If you are not logged into your account, we will use identifier information corresponding to the device to ensure the basic functions of information push. If you log into your account, we will push information based on your account information.
• Camera, microphone, and album permissions will not be enabled by default. Only with your explicit authorization can they be used for specific functions or services, and you can also withdraw the authorization. In particular, even if we have obtained these sensitive permissions with your authorization, we will not collect your information when the relevant functions or services are not needed.
• This Privacy Policy applies to your access to and use of our products and services through the Hopo Live application, Hopo software development kit (SDK), and application programming interface (API) for third-party websites and application services.

The following will help you understand in detail how we collect, use, store, transfer, share, assign (if applicable), and protect personal information; and help you understand how to inquire, access, delete, correct, and withdraw authorized personal information.

1. 1.How We Collect and Use Personal Information
2. 2.How We Share, Transfer, and Publicly Disclose Personal Information
3. 3.How We Store Personal Information
4. 4.How We Protect the Security of Personal Information
5. 5.Managing Your Personal Information
6. 6.Minor Terms
7. 7.Minors' Terms of Use
8. 8.How to Delete Personal Information
9. 9.Revision and Notification of Privacy Policyn
10. 10.Contact Us

1. How We Collect and Use Personal Information

1.1 Registration and Login

• Account Creation and Login
  When you register and log in to Hopo Live and related services, you can create an account and complete the relevant online identification information (avatar, nickname, password). This information is collected to help you complete the registration. You can also choose to provide additional information such as gender, birthday, and region to enrich your profile.
• Third-Party Account Login
  When you log in to the product through a third-party account, you need to authorize us to obtain the public information of the third-party account you used to log in (such as avatar, nickname, gender, etc.), and combine the account with your product account binding. If you do not agree to authorize or refuse us to obtain the above information, you will not be able to log in to the product through a third-party account, but it will not affect your normal use of Hopo Live's other features.

1.2 Posting Content and Interaction

• Content Posting
  When you post audio, video, images, and other content, we will collect the content you post and display your nickname, avatar, and post information.
• Live Streaming Feature
  When you use the live streaming feature, we will request authorization for camera, photo, and microphone permissions. If you refuse to provide authorization, you will not be able to use this feature, but it will not affect your normal use of Hopo Live's other features.
• Third-Party SDK Usage
  When you use the live streaming component through the iOS and Android systems, we may use third-party SDKs for video image processing and beautification. These SDKs may require collecting information such as mobile phone model and unique device number. Please note that this type of information is a prerequisite for using this part of the service. When you use this part of the service, we will collect this information to authenticate the authority of the service you are using. If you refuse to provide it, you will not be able to use the service. We assure you that we will not use this information to identify user identities.
• Audio Live Feature
  When you use the audio live feature, we may also use third-party SDKs for audio processing. These SDKs may require collecting device information such as mobile phone model, unique device number, operating system, and device network status. Please note that this type of information is a prerequisite for using this part of the service. When you use this part of the service, we will collect this information to authenticate the authority of the service you are using. If you refuse to provide it, you will not be able to use the service. We assure you that we will not use this information to identify user identities.

1.2.2 Interactive Communication

• Following and Browsing
  When you follow an account, browse content, or chat, we will collect the account you follow and the above information and display the content of the followed account.
• Friend Relationship Management
  You can follow or unfollow friends on Hopo Live. To help you achieve this function, we will create follow list and follower list information. These lists are necessary information for establishing and managing friend relationships.
• Commenting Interaction
  When you comment on a live broadcast that interests you, we will collect your comment content and display or notify the users you commented on.
• Virtual Property Rewards
  When you use virtual property to reward other users, we will collect your avatar, nickname, and reward data and display it to other users.

1.3 Recharge and Query Virtual Property

When you enter the [Top Up] feature, you can check the balance of your virtual property, and you can purchase and recharge through this page. We will collect your balance information and display it on the [Top Up] feature page. When you use payment-related functions, product payment is completed through payment services provided by third-party payment institutions. Third-party payment services may use biometric information for payment verification. Please read this section when you use third-party payment services. If you disagree with the privacy policy of the third-party institution, please stop using the third-party payment service in time.

1.4 Safe Operation

1.4.1 Security Features

We are committed to providing you with a safe and reliable product and usage environment, and providing high-quality and reliable services and information is our core goal. The information collected to implement security features is necessary information.

1.4.2 Device Information and Log Information

• Software Safe Operation
  To ensure the safe operation of software and services, we will collect your operating system version number, device identifier, IP address, software version number, telephone information, etc.
• Malicious Program Prevention
  To prevent malicious programs and ensure safe operation, we will collect installed application information or running process information, overall operation of the application, usage and frequency, application crashes, overall installation and usage, performance data, application sources, etc.
• Account Security
  We may use your account information, device information, service log information, and information that our affiliates and partners can share with your authorization or legally to determine account security, perform identity verification, detect and prevent security incidents.

1.5 Changes in the Purpose of Collecting and Using Personal Information

Please understand that as our business develops, the functions and services of Hopo Live may be adjusted and changed. In principle, when a new function or service is related to the function or service we currently provide, the personal information collected and used will be directly or reasonably related to the original processing purpose. In scenarios that are not directly or reasonably related to the original processing purpose, we will collect and use your personal information, and we will notify you again and obtain your consent.

1.6 Circumstances Exempt from Consent According to Law

Please understand that in the following situations, in accordance with laws, regulations, and relevant national standards, we do not need your authorization to collect and use your personal information:

• Directly related to national security and national defense security;
• Directly related to public safety, public health, and major public interests;
• Directly related to criminal investigation, prosecution, trial, and execution of judgments;
• To protect the life, property, and other major legal rights and interests of the personal information subject or other individuals, but it is difficult to obtain the consent of the person;
• Your personal information disclosed to the public;
• Collect your personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels;
• Necessary for signing or performing a contract according to your requirements;
• Necessary for maintaining the safe and stable operation of software and related services, such as discovering and handling faults in software and related services;
• Necessary for legal news reports;
• Other circumstances stipulated by laws and regulations.

You are particularly reminded that if the information cannot identify your personal identity alone or in combination with other information, it does not belong to your personal information in the legal sense; when your information can identify your personal identity alone or in combination with other information, or when data that cannot be linked with any specific personal information is used in combination with other personal information of you, this information will be treated and protected as your personal information in accordance with this privacy policy during the combined use period.

2. How We Share, Transfer, and Publicly Disclose Personal Information

2.1 Sharing

2.1.1 Sharing Principles

• Principle of Authorization and Consent
  Without your consent, we will not share your personal information unless the shared personal information is de-identified information, and the third party cannot re-identify the natural person to whom such information relates. If the third party uses the information for purposes beyond the scope of the original authorization and consent, they must obtain your consent again.
• Principle of Legality and Minimum Necessity
  The shared data must have a legitimate and legitimate purpose, and the shared data is limited to the extent necessary to achieve the purpose.
• Principle of Security Prudence
  We will carefully evaluate the purpose of the third party's use of shared information, conduct a comprehensive assessment of the security capabilities of these partners, and require them to comply with the cooperation legal agreement. We will conduct strict security monitoring on the software tool development kit (SDK) and application program interface (API) used by the partners to obtain information to protect data security.

2.1.2 Third-Party SDK Directory

To ensure the implementation of the relevant functions of the Hopo Live App and the safe and stable operation of the application, we may access software development kits (SDKs) provided by third parties to achieve related purposes. We will conduct strict security monitoring on the software tool development kits (SDKs) used by partners to obtain information to protect data security. The relevant third-party SDKs we access are listed in the catalog.

• XIANGXIN SDK
  Affiliated company name: Hangzhou Xiangxin Technology Co., Ltd.
  Type of data collected by SDK: phone model, unique device number
  SDK usage: used for face beautification
  Privacy Policy Link: https://www.faceunity.com/policy.html
• Zego Express SDK
  Affiliated company name: Shenzhen Zego Technology Co., Ltd.
  Types of data collected by the SDK: userId, device brand, IP address, camera, microphone
  SDK usage: low-latency, strong synchronization, high-quality live broadcasting, low-frequency audio and video interaction between viewers and anchors
  Privacy Policy Link: https://www.zegocloud.com/privacy-policy
• Ali Cloud SDK
  Company name: Alibaba Cloud Computing Co., Ltd.
  Type of data collected by SDK: network status
  SDK usage: log collection and upload
  Privacy Policy Link: http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html?spm=5176.19720258.J_9220772140.82.e9392c4aNhWcZV
• Google SDK
  Company name: Google Inc.
  Types of data collected by the SDK: network status, read storage space
  SDK usage: Three-party login and Google Pay
• Tencent IM SDK
  Affiliated company name: Tencent Holdings Ltd.
  Types of data collected by the SDK: network status, device model and system version number
  SDK usage: instant messaging
  Privacy Policy Link: https://cloud.tencent.com/document/product/269/58094

2.2 Realization of Shared Information for Security and Analysis and Statistics

• Safe Use
  We attach great importance to account, service, and content security. To protect your and other users' account and property security, and to protect your and our legitimate rights and interests from illegal infringement, we and our affiliates or service providers may share necessary equipment, account, and log information.
• Product Usage Analysis
  To analyze the usage of our services and improve user experience, we may share statistical data on product usage (crashes, flashbacks) with related parties or third parties, which are difficult to combine with other information to identify your personal identity.

2.3 Assignment

• Assignment Principle
  We will not transfer your personal information to any other third parties without your explicit consent.
• Business Changes
  With the continuous development of our business, we may carry out mergers, acquisitions, and asset transfers, and your personal information may be transferred as a result. In the event of the foregoing changes, we will require the successor to protect your personal information in accordance with laws and regulations and the security standards not lower than this privacy policy; otherwise, we will require the successor to re-obtain your authorization and consent.

2.4 Public Disclosure

• Public Disclosure Principle
  We will not publicly disclose your information without your consent unless you comply with national laws and regulations or obtain your consent. When we publicly disclose your personal information, we will adopt security protection measures that comply with industry standards.
• Violation Announcements
  We will disclose relevant account information when we make announcements on penalties for illegal accounts and fraudulent acts.

2.5 Circumstances Exempt from Consent to Share, Transfer, and Publicly Disclose Personal Information According to Law

Please understand that in the following situations, in accordance with laws, regulations, and national standards, we do not need your authorization to share, transfer, and publicly disclose your personal information:

• Directly related to national security and national defense security;
• Directly related to public safety, public health, and major public interests;
• Directly related to criminal investigation, prosecution, trial, and execution of judgments;
• To protect your or other individuals' life, property, and other major legal rights and interests, but it is difficult to obtain the consent of the person;
• Your personal information disclosed to the public;
• Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels.

3. How We Store Personal Information

3.1 Storage Period

We only retain your personal information for the period necessary to provide Hopo Live and services: the information you post, comments, likes (likes), and related information. During the period when you have not withdrawn, deleted, or canceled your account, we will retain relevant information. After the necessary period, we will delete or anonymize your personal information, except as otherwise provided by laws and regulations.

4. How We Protect the Security of Personal Information

4.1 Security Measures

We attach great importance to the security of your personal information and take the following measures to protect your personal information:

• Technical Protection
  We will use encryption technology, anonymization processing, and related reasonable and feasible means to protect your personal information and prevent unauthorized access, use, or disclosure of information.
• Security Management
  We will establish a special security department, security management system, and data security process to ensure the security of your personal information. We adopt a strict data use and access system to ensure that only authorized personnel can access your personal information and conduct security audits on data and technology in a timely manner.
• Emergency Response
  We will formulate emergency response plans and immediately activate emergency plans when user information security incidents occur, striving to prevent the impact and consequences of these security incidents from expanding. Once a user information security incident (leakage, loss) occurs, we will promptly notify you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and suggestions for precautions you can take on your own to reduce risks, remedial measures for you. We will promptly notify you of the relevant situation of the event through push notifications and related forms. When it is difficult to notify you one by one, we will adopt a reasonable and effective way to issue an announcement. At the same time, we will also report the handling of user information security incidents in accordance with the requirements of relevant regulatory authorities.

4.2 User Responsibility

We strongly recommend that you take active measures to protect the security of personal information, including but not limited to:

• Using complex passwords;
• Regularly changing passwords;
• Not disclosing your account password and related personal information to others.

5. Managing Your Personal Information

We attach great importance to the management of your personal information and provide the following features to enable you to protect your privacy and information security:

5.1 Changing or Withdrawing the Scope of Authorization

• Permission Settings
  You can turn off camera, microphone, and album permissions in the operating system of the device itself to change the scope of consent or withdraw your authorization. After the authorization is withdrawn, we will no longer collect information related to these permissions.
• Auto-Start Settings
  The software does not turn on the auto-start function by default; you can change the settings in your phone.

5.2 Complaints and Reports

If you believe that your personal information rights may be infringed or find clues that infringe your personal information rights, you can contact us by sending an email to the specified email address. We will handle your complaints and reports within fifteen working days after verifying your user identity.

5.3 Access to Privacy Policy

You can view the entire content of this privacy policy on the registration page or by logging into your personal account [Me]-[Settings]-[Privacy Policy].

5.4 Notification of Suspension of Operations

If we cease operations, we will promptly stop collecting your personal information, notify you of the suspension of operations in the form of one-by-one delivery or announcement, and delete or anonymize the personal information we hold.

6. Minors' Terms of Use

6.1 General Terms for Minors

• Consent of Guardians
  If you are a minor under the age of 18, before using Hopo Live and related services, you should read and agree to this privacy policy under the supervision and guidance of your parents or other guardians.
• Protection of Minors' Information
  We protect the personal information of minors in accordance with relevant national laws and regulations and will only collect, use, share, or disclose minors' information when permitted by law, with express consent from parents or other guardians, or when necessary to protect minors. If we find that we have collected personal information of minors without the prior consent of verifiable parents or other guardians, we will try to delete the relevant information as soon as possible. At the same time, we have established strict rules for the collection and use of minors' information.
• Contact for Guardians
  If you are the guardian of a minor and have any questions about the personal information of the minor you are guarding, please contact us through the contact information disclosed in this privacy policy.

7. How to Delete Personal Information

Hopo Live provides the account deletion function in the app. You can apply for account deletion by emailing customer service or applying for account deletion in the app. We provide a 15-day appeal period, and users can revoke their account deletion requests during this period. At the end of the appeal period, the account information will be automatically cleared and cannot be recovered.

8. Revision and Notification of Privacy Policy

In order to provide you with better services, Hopo Live and related services will be updated and changed from time to time. We will revise this privacy policy in due course. These revisions form part of this privacy policy and have the same effect as this privacy policy. You expressly agree that we will not reduce your rights under this privacy policy currently in effect.

9. Contact Us

If you have any complaints, suggestions, or questions about the protection of personal information, you can send your questions to the email address 85267432cc@gmail.com. We will review the issue as soon as possible and handle it within fifteen working days after verifying your user identity.